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The phone support service includes
communication by fax and e-mail as well as by phone.
Kate is currently available
to answer your questions on Tuesdays,
Wednesdays,
and Thursdays at the
following times:
| Time Zone |
Availability |
| Eastern |
9 AM - NOON and 2
PM - 5 PM |
| Central |
8 AM - 11 AM and
1 PM - 4 PM |
| Mountain |
7 AM - 10 AM and
NOON - 3 PM |
| Pacific |
6 AM - 9 AM and
11 AM - 2 PM |
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You and your staff will have
immediate responses to your day-to-day coverage and claims filing questions and
problems—review of remittance advices, suggestions for re-filing
claims and requesting reviews, and clarification of Medicare carrier
bulletin items.
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You can receive guidance in
correct procedure and diagnosis coding.
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If you need to resolve a
denied or underpaid Medicare claim, Kate can assist you and your staff member
in determining whether you must correct and re-file an
"unprocessable" claim or appeal it, then walk you step-by-step
through the re-filing or appeals process.
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In answering each question, Kate will
always point you or your staff member toward the appropriate reference source.
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The communication method—phone,
fax, or e-mail—is your preference.
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Kate's twenty-plus years'
experience with Medicare issues gives her both breadth of
knowledge (i.e., how the program is structured and how the carrier works with
providers) as well as in-depth knowledge of specific claims areas.
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She is thoroughly familiar with a
great number of frequently-asked questions, having answered them time and again for
multiple practices.
- She can supplement her verbal answers to
your questions by e-mailing, faxing, or mailing you reference notes on the
topics discussed.
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Click below to move back and forth and review details about each of the consulting services: |
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Kate Driggers Consulting
